Company Culture

Zhejiang Tianjie Industrial Corp. published "Corporate Culture Handbook" Chinese version in Jan 2015. According to Chinese version of the content, which I would translate into English the company's philosophy, which reads as follows:

Enterprise vision我们的愿景

• First-choice supplier among the global cable industry for medium and high-end customers全球线缆行业中高端客户首选供应商

Enterprise mission我们的使命

• Providing customers with excellent service, create a better life for our employees, to contribute to social progress为客户提供卓越服务, 为员工创造美好生活, 为社会进步作出贡献

Core values我们的核心价值观

• Customer first, people-oriented, the pursuit of excellence客户至上 以人以为 追求卓越

Enterprise spirit我们的企业精神

• Pragmatic, inclusive, learning and innovation务实 包容 学习 创新

Development concept发展理念

• Not the biggest, just the most special 不求最大 只求最专

Talent Concept人才理念 

• Everyone is a talent, enterprise is the platform, the customer is the referee人人是人才 企业是平台 客户是裁判

Quality Concept质量理念 

• Full participation, meticulous, pragmatic, excellence 全员参与 一丝不苟 讲求实效 精益求精

Innovative ideas 创新理念

• Change the status quo, beyond the self, continuous innovation改变现状 超越自我 持续创新

Safety Concept安全理念

• Compliance law, to ensure safety遵规守法 确保安全

Performance philosophy绩效理念

• Scientific, fair, clear and controllable科学 公平 明确 可控

System concept制度理念

• Cultural protection, the implementation of strong, advancing with the times文化保障 执行有力 与时俱进

Team concept团队理念

• We compete with each other, mutual service, sharing shared彼此竞争 与为服务 共担共享

Cost concept成本理念

• Control costs is to create value控制成本就是创造价值

Learning Concept学习理念

• The inner drive, perseverance, apply their knowledge内心驱动 持之以恒 学以致用

Communication concept沟通理念

• Timely, direct, comprehensive and effective及时 直接 全面 有效

Crisis Concept危机理念

• Be prepared to turn adversity into opportunity居安思危 转危为机

Energy saving ideas节能环保理念

• Cherish resources, utilization, full environmental protection, continuous improvement珍惜资源 综合利用 全员环保 持续改善

Brand Promise品牌承诺

• Sustainable and stable quality assurance, proactive breakthrough innovation, a comprehensive and detailed service experience持续稳定的质量保证, 主动突破的创新意识, 全面细致的服务体验

Customer philosophy客户理念

• Create high-quality experience, value of excellence创造优质体验 成就卓越价值

Service philosophy服务理念

• The best I could, found subtle, from the point and the surface, there is a final knot尽我所能 见于细微 由点及面 有始有终

Moral philosophy道德理念

• Legal compliance, honesty, dedication, courage to act合法合规 诚实守信 乐于奉献 勇于担当 

Marketing concept营销理念

• Faith-based, market-oriented and experience as the core诚信为基础 市场为导向 体验为核心

Staff club: study,sport and life 

"Sound of Tianjie" newspaper 

Slogan at factory:

• Choose to be a man of high responsibility, then life will be much richer and more cheerful.
• To build a friendly relationship with customer you shall obey three rules: firstly, focus on long-term development; secondly, seek win-win solutions; and thirdly trust is more important than money.
• Our job is to ensure our products to satisfy or even go beyond customers’ expectation.
• All our jobs in each department and position will be approved by three aspects, the 1^st is the customer (service object), the 2^nd is the third party (supervision department), the 3^rd is time.
• If you don’t work for your customers directly, you’d better provide high quality services to those who work for your customers directly.
• Success is decided from the moment when you want to do, and continue to accumulate.
• Positive, active, responsible, optimistic, devotion, praise
• Base on the customers’ requirements as a starting point, retrofit our business process, management methods to improve service.